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Telephone Banking

Popular Transactions

Avadian's free telephone banking system is designed to work for you when you need it — and within the context of your unique relationship with Avadian. Because account details vary so much from person to person and our telephone banking service has so many functions, it isn't possible to create a comprehensive how-to that fits every situation. But here are some of the most frequently used telephone banking transactions and the quickest way to navigate through them.

Note that these examples are based on touch-tone/keypad commands. If you choose to use voice commands, the system will tell you what to say to access the information you need. And when you hear the menu choice you need, you can go ahead and press the appropriate key or say the appropriate word — you don't have to wait for the system to stop talking.

To get started with your call, dial 205.985.0550 or 1.800.874.1394, enter your member number (your account number), and enter your access code when prompted. When you're done using the system, just hang up to end the call.

Example 1: Hear your account balance

When you get to the main menu, press 1 for account balance.

Select your account type.

If your account type has multiple accounts under it, the system will ask you to press 1 to enter the ID (if you know it) of your chosen account or press 2 to hear a list of your accounts. When you hear the account you need information about, press the pound (#) key.

Example 2: Hear cleared checks on your checking account

When you get to the main menu, press 2 for account history.

Select the account type “checking” by pressing the appropriate key.

For the “select a search” option, press 4 for check number.

Press 1 to filter your search by specific check number or press 2 for a check range.

Example 3: Transfer money from your savings account to your checking account

When you get to the main menu, press 3 for funds transfers activities.

Press 1 to transfer funds immediately.

Press 1 to transfer funds from your savings account. If you have multiple savings accounts, the system will ask you to press 1 to enter the ID (if you know it) of your chosen account or press 2 to hear a list of your accounts. When you hear the account you want to transfer money from, press the pound (#) key.

Press 2 to transfer funds to your checking account.

Key in the amount you want to transfer using the star (*) key as the decimal point.

Press 1 to confirm transaction, or press 2 to cancel the transaction (if you make a mistake when entering the dollar amount).

Once your transfer is set up, you'll get a confirmation number.

Example 4: Schedule a recurring funds transfer

When you get to the main menu, press 3 for funds transfers activities.

Press 2 to schedule a funds transfer.

Select the account you’d like to transfer funds from by pressing the appropriate key. For instance, press 1 to transfer funds from your savings account. If you have multiple savings accounts, the system will ask you to press 1 to enter the ID (if you know it) of the desired account or press 2 to hear a list of your accounts. When you hear the account you want to transfer money from, press the pound (#) key.

Select how often you want to transfer funds. Press 1 for a one-time transaction, 2 for monthly, 3 for once every 2 weeks, 4 for twice a month, or 5 for once every week.

Enter the two-digit month, two-digit date and four-digit year for the day you would like your transfer to start. For example, 01012019.

Press the appropriate key to select the account you want to transfer the funds to. For instance, press 2 if you would like for the funds to go to your checking account.

Key in amount you want to transfer using the star (*) key as the decimal point.

Press 1 to confirm transaction, or press 2 to cancel the transaction (if you make a mistake when entering the dollar amount).

Once your transfer is set up, you'll get a confirmation number.

Example 5: Cancel a scheduled transfer

When you get to the main menu, press 3 for funds transfers activities.

Press 5 to cancel an existing transfer.

Listen to your scheduled transfer(s). If you have multiple transfers set up, you'll need to select which one you want to cancel.

Press the appropriate key to cancel the transfer. Press 1 to confirm cancellation, or press 2 to deny the cancellation.

Once your cancellation is complete, you'll get a confirmation number.

Example 6: Stop a payment

When you get to the main menu, press 5 for account management.

Press 1 for stop payment activities.

Press 1 to stop a payment, or press 2 for stop payment inquiry.

To stop a payment, you'll need to enter the last four digits of your Social Security Number or tax I.D. number.

Note: There is a $25 fee for each stop payment. To continue your request, press 1 to accept the fee. Otherwise, press 2.

Press 1 for a specific check number, or press 2 for a check range.

Press 1 to complete the transaction, or press 2 to cancel it.

Once your request is successfully submitted, you'll get a confirmation number.

Example 7: Manage your Visa credit card

When you get to the main menu, press the option for credit card.

From there, you'll be able to hear your current balance, the next payment amount, the next payment due date, the last payment amount, and the last payment date.

Example 8: Make a payment to your Visa credit card

When you get to the main menu, press 3 for funds transfer.

Press 3 to make a payment to your Visa card.
 

If you have any questions about telephone banking, click here or call Member Service at 1.888.AVADIAN (1.888.282.3426).

 

 



The credit union is federally insured by the National Credit Union Administration.
Additional insurance of up to $250,000 on your savings accounts is provided by Excess Share Insurance Corporation, a licensed insurance company.

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