How do I enroll my business account into online banking?
You can enroll your Avadian business account into online banking using a desktop computer or by going to avadiancu.com through your browser on your phone. Once you have set up your online banking account for your business, you can then download the Avadian app through your app store.
How do I enter my information when enrolling in online banking?
It is critical that you enter your information, like your company name and TIN, exactly as they are printed on your membership documenation with the exception of special characters. You will not enter special characters when entering your company name during the initial enrollment process. For example, if your company name is "Acme & Company," you will need to enter your company name as "Acme and Company." Once you have entered in all your information and click to submit, if you receive a failed screen, please go back to the enrollment screen to make sure that all your information matches exactly to the information on your membership documenation.
Can I give an employee access to my business’s online banking account?
Yes, when enabled, the account administration can add new users and manage rights within the business’s online banking account. To have this feature enabled, contact Member Services at 1.888.AVADIAN (1.888.282.3426) or 205.985.2828.
Can I add multiple users to my business’s online banking account?
Yes. You can add as many users and set their rights based on your specific needs.
I’ve added my CPA as a user. How can I restrict access to view-only?
Select “accounts” then check the box next to “view” and save your changes.
I have multiple business accounts and loans with Avadian. Will the users I’ve added see all my accounts?
Each business with a separate Tax ID number will have a separate online banking account, so users will only see the account to which they have been added.
Will I be able to reset a user’s password without contacting Avadian?
The user can initiate a password change by using the “Forgot Password” link under online banking at avadiancu.com.
Can I give a new user Mobile Remote Deposit Access under their own username?
Yes, as the account administrator, you can assign a user’s rights to include business mobile remote deposit capture. However, Mobile Remote Deposit Capture access is limited to one user per account.
How can I immediately restrict a user’s access to my business online banking account?
Go to the user’s edit screen and choose your preferred action to delete or disable a user’s access.
Why can’t I just share my online banking username and password with my employee?
One of our most important fraud prevention tips is to NEVER to share your online banking username and password with anyone, including trusted employees.
If an employee leaves my business and I do not remove their online banking access, can Avadian reverse any unauthorized transactions the employee subsequently submits under their log-in?
Unfortunately, there is no way to reverse transactions once they have been completed.
I’ve enabled Bill Pay rights for a new user, but it’s not working. What do I do?
Call Member Services at 1.888.AVADIAN (1.888.282.3426) or 205.985.2828 for assistance.
I’ve enabled Mobile Remote Deposit Capture rights for a new user, but it’s not working?
You may have tried to assign Mobile Remote Deposit Capture rights to more than one user, and only one user may have Mobile Remote Deposit Capture rights at a time. Call Member Services at 1.888.AVADIAN (1.888.282.3426) or 205.985.2828 for assistance.
Will other users on the account be impacted by my updates to settings and preferences?
No, settings and preferences are specific to each individual user.