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Mobile Banking FAQs

Commonly Asked Questions and Answers

What is mobile banking?

Mobile banking allows you access to your Avadian account information from the touch of your mobile device - as long as you have access to the web.

Why would I use mobile banking?

Mobile banking gives you the freedom to conduct most of your financial business from the comforts of your mobile device! With mobile banking, you can manage your Avadian account(s) whenever and wherever you want.

  • view, pay and cancel bills with online bill payment
  • deposit your checks quickly and easily with our mobile deposit feature
  • make transfers between Avadian accounts and accounts at other financial institutions
  • access our ATM and Branch locations
  • view the latest rates and other Avadian information
  • update your profile
  • send/receive messages to and from our Member Service department via our mobile banking app

Is mobile banking safe?

Yes. As with everything we do, we offer the latest in security, so it's not only easy but safe. Like our online banking, our system employs multiple layers of security, which means your online account information and transactions are safe and private. Learn more about our security features here.

What do I need to get started with mobile banking?

If you're a current Avadian online banking user and have a mobile device that features web access, you can start conducting your financial transactions via your mobile device immediately. You will use your same sign-in information for mobile banking as you do for online banking on your computer. If you are not an online banking user, download the Avadian app from your device's app store and click "Not Registered" to sign up.

How do I enroll in mobile banking?

There is no enrollment process for mobile banking. Simply download the Avadian app from your app store or go to our website ( from your mobile device and log in to online banking.

What is the fee for mobile banking?

We do not have a service charge or fee for mobile banking. However, you could be charged access rates depending on your phone carrier. Check with your cell phone service provider for details on specific fees and charges.

Does my wireless carrier support mobile banking?

Yes. Our mobile banking is compatible with any wireless carrier as long as you have internet access. And if you have an Android® or Apple® phone, you can download our Avadian app. iPhone® is a trademark of Apple, Inc. Avadian Credit Union is not affiliated with, sponsored by, or endorsed by Apple Inc.

What can I view through mobile banking in regards to my account(s)?

You can view all Avadian accounts through mobile banking that you view through online banking. If you are using our app, you will not be able to access the following: reports, e-Statements, check services, card services, Money Manager, or loan applications.

Can I pay bills through mobile banking?

Yes, as long as you are enrolled in online bill payment.

Can I make transfers through mobile banking?

Yes. You can conduct transfers the same way you conduct them in online banking. Visit our FAQs on Transfers to learn more.

What happens if I lose service while performing a transfer or bill payment?

It depends on how far you were able to get in your transaction. The best way to find out if you need to repeat the transaction is to view your history as soon as your wireless service returns. If you see the transaction, then it went through successfully. If not, you will need to process it again.

How do I enable fingerprint login?

Sign into the Avadian app, go to Profile in the menu and select "Enable Touch ID Sign In". The next time you log in, fingerprint login will be enabled. 

The credit union is federally insured by the National Credit Union Administration.
Additional insurance of up to $250,000 on your savings accounts is provided by Excess Share Insurance Corporation, a licensed insurance company.

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